We will initiate the refund or exchange process for any online purchases under following general guidelines.
1) You should intimate us within 7 days of receiving the product(s)
2) You should be in a position to provide the proof of purchase
3) The product should not be used
4) The product is returned in its original packaging and in good condition
5) Product will be replaced if the product is damaged or faulty or if it is the wrong item that was sent. If the same product is not available in stock, you have the choice of selecting other product of same value. The cost of shipping will be borne by us.
6) Products will not be exchanged or refunded due to wrong ordering and customers should check before placing an order.
Refunds are typically done on a case-by-case manner. Returns sent after the allowed period of time will not be processed.
Should you wish to arrange a return or refund please contact ELS at +91 44 25323231 during business hours (Monday – Friday, 0900 to 1700 hrs).
All returns must be shipped to:
Evangelical Literature Service
95A, Vepery High Road
Chennai, Tamil Nadu – 600 007
Customer satisfaction is important to us. If you have any questions regarding our policy or have special circumstances, please contact us before placing the order.